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Shipping, Returns & Refunds

Oceansouth / Shipping, Returns & Refunds

Important Notice for UK Customers:

Please note that the products you are purchasing from us for a value of £135 or above are sold without VAT. This means that when the products enter the UK, they will go through customs and you may be charged for the VAT amount in addition to any customs fees.

The amount of VAT charged is based on the value of the products as well as any applicable duties and taxes. The VAT rate is currently 20% in the UK. These fees are the responsibility of the customer and are not included in the price of the products or the shipping costs.

Please be aware of these additional charges and ensure that you have budgeted accordingly. We regret that we cannot be held responsible for any customs or VAT charges incurred as a result of your order.

Thank you for your understanding and happy shopping!


We are sending all parcels with our logistics partner GLS Germany.

dhl-post-logo          GLS-Group-General-Logistics-Systems-B.V.

GLS delivers to most Locations in Germany within 24h. There is a good chance that you receive your order the next day.

Our Handling time is: 0-1 Days.

For our customers from other locations please allow the following estimated shipping times, calculated in business days:

Austria: 1-2 days
Belgium: 1-2 days
Denmark: 2 days
France: 2-3 days
Italy: 2-3 days
Luxemburg: 1 day
Netherlands: 1-2 days
Sweden: 2-4 days
Malta: 5-7 days

Rest of Europe: 2-5 days


Returns are subject to a restocking fee of up to 30% of the purchase price once it has entered production or shipped.

Any returned item must be in first quality condition and in its original packaging. Please take extra care when trying your product on for the first time. Used, soiled or damaged items are non-returnable.

How to cancel my purchase?

You must tell us that you want to cancel your purchase. It is not enough to just send the goods back. Please inform us via mail to: about your decision incl. your order no.

You can inform us and send back the goods at the same time, for example, by adding a written statement with the goods that you are returning by post, or by sending a e-mail.

You must send the unused goods back within 14 days of informing the trader.

The costs of the return are at the expensives of the customer.

Canceled orders are subject to a fee up to 30% of the purchase price once it has entered production or shipped.


We have to give you a refund within 14 days of receipt of your cancellation, but we can delay refunding you if we have not received the goods or evidence that you’ve returned them.

This refund must include any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard (express) delivery.

The costs of the return are at the expense of the customer.


If for some reason you have a concern with your order, please make contact with us immediately so the matter can be resolved.

All prices in our store include GST and a Tax Invoice will be included with your order.


Please make sure the address you provide to us is complete and includes a Post Code, House Number, Unit Number, etc. Should this delivery address be incorrect/incomplete, a re-delivery charge may apply should the item be returned to us. We are not liable for goods that are lost due to an incorrect address.

We suggest to customers that if no one is home during the day then provide a business address for delivery so your order is not delayed.


If you do change your mind about your purchase, we may offer an exchange, credit, or refund:

  • Please contact us within 30 days of purchasing the item
  • The goods have not been used and are in a saleable condition
  • You must return the goods to us at your expense within 7 days of contacting us


Should any of the products you purchase from our store be faulty or damaged:

  • Please make contact with us as soon as possible so we can work with you to find an answer to the problem
  • We do offer a refund, replacement, or credit for these goods if you contact us within 30 days of the purchase date
  • If we need the item to be returned or photographs are sent to us, we will advise you when you contact us


If your item has not arrived in the time frame outlined in our Shipping section (shipping time is calculated from the day following notification that your item has been shipped, only WEEKDAYS Monday-Friday, Saturday and Sunday excluded), please contact us.

Please ensure you have the following information available and have also followed the following steps below:

  • Your full delivery address, and it is correct
  • The purchase date of the transaction
  • You have checked with Neighbours or with the Post Office for PO Boxes
  • You agree to return any replacement item should your order arrive later